GARAGE magazine

Q: How long will it take to get my first issue when I order a subscription or order other merchandise?
A: All orders are filled as quickly as possible on a first come first served basis. Orders can take 4-8 weeks not including weekend and holidays. If we are in between issues it will take longer since all new mail order sub requests start with the next issue. International orders take a little longer for obvious reasons. Read our Terms of Sale for more info.

Q: When is the next issue coming out? or How many issues is a 1-year subscription?
A: GARAGE is a quarterly magazine and comes out approximately 4 times a year.

Q: I never got issue X, what's going on? or I never got my issue, did you forget about me?
A: No we have not forgotten about you. There are a few reasons why you may not have received an issue.
1) You moved and forgot to send us your new address in writing before the missing issue was mailed out.
2) Your subscription ran out and you forgot to renew.
3) Your issue got lost in the mail, in which case all we can do is notify your main post office and have them watch all future issues sent to your address, we can not replace lost issues. You can also visit the USPS online to file a lost mail report by clicking here. If you miss an issue please notify us immediately (within 30 days of posted release date) so that we can look into your order and notify your local post office of the problem. Again we can not replace lost issues.

Q: Why won’t you return my call or email?
A: With the amount of emails and voicemail we receive it’s not always possible to call everyone back, especially if you are in a different time zone. The best way to get an answer is read through all the FAQs and Terms of Sale before emailing as your question may be listed and already answered. If the answer is there, you may not receive a personal follow-up.
Due to our SPAM filter settings emails with blank subject lines, “Hi”, “Hello”, “Urgent response needed” or anything else that is generic, vague or commonly used to spread viruses are automatically deleted and we never see them. Please state your question clearly in the subject line. If you are a current subscriber please try and include your subscription number so that we can easily look up your info. We do our best to get back to every email we receive so please be patient. Emailing us daily or every other day will NOT get you a quicker response and will cause your email address to be flagged as SPAM.

Q: I placed an order for merchandise, but have not received it, what’s going on?
A: You can track your order at http://www.shopwestcoastchoppers.com/customer_care.asp or via phone at (888) 777-7314

Q: Do you ship outside the U.S.? How much does it cost?
A: We ship all over the world. All customs and duty fees are the responsibility of the recipient. International shipping starts at $9.00USD, Canadian shipping starts at $7.00.

Q: I place and order and now changed my mind can I request a refund?
A: Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund or replacement. Just fill out the return section on your order's packing slip and send it back to us in new condition! You will receive your credit within 7-10 business days. Sorry shipping charges are not refundable.

Q: You charged my card and renewed my subscription without my permission! I want a refund.
A: Unfortunately this is a PayPal issue. All subscription orders via PayPal are auto renewal and it states that on the order confirmation page before you finalize your order.

This message appears when ever a subscription is ordered to inform the buyer.

"Subscription Details: Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period."

By continuing with the order process you agree to these terms. Once you pay for your subscription you received an email from paypal confirming the terms with this note restating the auto renewal terms.

"Subscription Terms: $20.00 USD for each year Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period. If you have any questions or concerns about this subscription, please contact GARAGE magazine."

By continuing with your order placement you agree to the terms and therefore will not be refunded.

Q: How do I submit my writing, story ideas, photography, artwork etc. to the magazine?
A: If you would you like to submit* your work to GARAGE please email info@garagemagazine.com we'll be sure to get it to the right department. Be sure to include some samples of your work and or a link to your site. If you would prefer to mail* in samples then please send them to:

GARAGE magazine
718 West Anaheim St
Long Beach, CA 90813

*Any and all unsolicited submissions become the property of GARAGE magazine. We reserve the right to publish any and all materials submitted with no obligation. Any submissions received via regular mail will not be returned so please do not send originals because you will not get them back. If you send a S.A.S.E we will keep the stamp, reuse the envelope and still keep your submission.

Q: How can I get my product featured in the 'Kick the Tires' product review section?
A: Send samples of your product along with product info to

Garage Magazine
718 West Anaheim Street
Long Beach, CA 90813

Q: How can I get my clothing/accessories/goods featured in the fashion section of GARAGE?
A: If you would like us to feature your clothing and or accessories in a future fashion section please send a few sample images along with your website address to info@garagemagazine.com

Q: I wanna be a GARAGE gal, what do I need to do?
A: email info@garagemagazine.com

Q: How do I get my band featured in GARAGE?
A: Well, the only requirement to be featured in the Music section of GARAGE is to make music that is great to drive by. If you can honestly say that your fans can think of no other CD to throw into the deck while driving the heap, send a copy to us along with pics and a brief history of your band.

Q: Where can I find GARAGE in my area?
A: Try Barnes and Noble, Borders, Walmart, or local independent shops. If you want to see us at your local book store then please make a request with the manager that they start to carry us in their store. You may not realize it, but all it takes is a few requests for them to place an order with their distributor.

Q: What are your Advertising rates?
A: Email advertising@garagemagazine.com to request a media kit.

Q: I recently changed my address, how do I let you know so that I don’t miss an issue?
A: If you move or change your mailing address we must receive a change of address in writing, via regular postal mail only, emails will no longer be accepted. You must include the effective date of your move and note that if you moved right after the issue has shipped then it will go to your old address so be sure to have your mail forwarded. ONLY written notification will be accepted. Please note that if the Postal Service alerts us that your magazine is undeliverable, we have no further obligation. We are not responsible for lost or missed issues due to non-communication of an address change. If you miss an issue due to an address change we will be notified by the USPS and will notify you in writing of your options (ONLY if the post office provides us with a forwarding address). If you move be sure to have your mail forwarded otherwise you may miss an issue if your move date is on or around the drop-ship date for new issues. We cannot be held responsible if you do not forward your mail. Our issues do sell out quickly and we cannot guarantee that a missed issue will still be available once you notify us that you did not receive one. Remember that we are a quarterly magazine and new issues are released approximately every 3-4 months.
If you miss an issue please notify us immediately (within 30 days) so that we can look into your order.

Q: How does the postal service notify you that my magazine was undeliverable due to an address change?
A: The USPS tears off the cover of the magazine that includes your mailing info and mails it back to us with a postage due notice. Yes they charge us to do this. This is why we can not replace missed issues free of charge. The original magazine has been destroyed by the post office which depletes the inventory allotted for subscribers. This is why it is extremely important that you notify us immediately if you change your address.

Q: Can I notify the post office and ask them to forward my magazines?
A: We can't guarantee anything, but if you go to the USPS site it says that you can. Click here and here for more info.

Q: Can I use images I see here on the website for my own use?
A: Always ask permission first and we'll work with you. Please direct all questions regarding image use to info@garagemagazine.com. All images are copyrighted and we work hard to protect the rights of our contributors as well as those of the magazine.

Q: I'd like to see your magazine before I decide to subscribe. Can I get a sample copy?
A: Unfortunately at this time we are unable to offer complimentary sample copies. You can always order a single issue on line by clicking here or check out your local Magazine stand or Wal-Mart.

Q: How can I get the Premier issue or any of the other sold out issues? I know you have a stash somewhere, why can't you send me just one?
A: When we announce that a particular issue is sold out, it truly is SOLD OUT. We are not hiding them away somewhere just to torture you. We only keep 10 copies of each issue for ourselves and these are kept in a safe deposit box to hopefully put our kids through college one day.

Q: Will you ever reprint the Premier issue?
A: At this point we no plans to reprint the Premier issue, but we've had enough requests that we're presently taking it into consideration.

Q: Why don't you cover car shows in GARAGE?
A: OK, we get this question a lot. Car shows, as great as they are, are difficult to shoot in any other way than most magazines already do it poorly lit cars on a lawn or parking lot. And the shows are great if you're a spectator, but it's really no way to do a magazine shoot. So, we won't cover a show until we find a way to shoot it and make it worthy of your attention.

Q: Why don't I ever see tech articles in GARAGE?
A: Tech articles are an important part of car magazines. And most of those magazines do an excellent job with comprehensive tech pieces. Occasionally, we'll cover innovations and products, but you won't see a 'how-to' piece.